Refund Policy

Cancellation and Return

All purchases are fully covered by the manufacturer’s guarantee. If a fault occurs on any item, please contact us and we will advise on how to return it. Larger items will incur a £15 return carriage charge, but this will be refunded in full, provided the fault has not occurred due to incorrect use. The product will be inspected by the manufacturer, and if verified as a manufacturing fault will be replaced or repaired, depending on the age. In addition to this, our “no quibble guarantee” means that if you are not happy with any item within 7 days of purchase, providing it is unused and in original packaging, we will arrange collection and refund you, less the cost of return carriage.

Returns Policy

Our no quibble guarantee means that if you are not happy with any item within 15 days of receipt, providing it is unused and in original packaging, we will arrange collection and refund you, less the cost of return carriage.
If you decide to return any item, you will need to notify us within 15 days of receiving it. You will then have a further 14 days to return the item to us. Once this has been received and provided that it is in perfect, unused condition, complete with all labels attached and any instruction manuals, we will refund your payment (please allow up to 2-3 working days).
Please note that any costs incurred returning unwanted items to us are at your expense unless the return is a result of our error. Please email sales@babybstore.co.uk or call us on 02392384797 before returning any item, stating your reason for return. We can arrange to collect unwanted items at a cost of £10 per box – Mainland UK only (excluding some addresses in Scotland). Please call for a quote for collection from all other parts of the the UK.